terms and conditions (agb)

SCOPE

Through utilization of this website you confirm acceptance of the following contract conditions related to the purchase and delivery of our products. Amendments to these terms and conditions are only valid with our explicit written consent.

ORDER PLACEMENT / CONCLUSION OF CONTRACT
As you shop on the website the products you select are placed into a virtual shopping cart. Your order is transmitted to us only after you enter your personal data and choose a payment method. You will receive a confirmation on the website. The contract for your order will be completed when you receive a confirmation email detailing your order from us. Please notify us immediately if the confirmation contains any errors.

DELIVERY TIME
All bags are made to order. Please allow 2-3 weeks for delivery within the EU.

SHIPPING
Freight charges for shipping within the EU are included in the purchase price. Orders from outside the EU ship via DHL for a flat fee of 35 EUR. Shipments to countries outside the EU may be subject to additional charges like duties, taxes, and fees. These are the sole responsibility of the recipient.

PAYMENT
Payments are accepted through PAYPAL or bank transfer. Please note that our products are made to order and will only be created after payment is received.

RETURNS AND EXCHANGES
All products offered on this website can be returned within a 14 days of receipt of the shipment. We will be happy to make a replacement or reimburse the value of the returned goods provided that the following conditions are met:

  • The item(s) are in “as received” condition: new, unaltered, unused, and in the original packaging with tags attached.
  • The return shipment is accompanied by the original invoice or delivery note.
  • The item(s) were purchased through kathrinheubeck.com. Items purchased through our retail partners are not eligible for return, refund or exchange through kathrinheubeck.com.
  • Shipments are fully insured and all shipping charges are prepaid. We will not accept any packages that don’t meet these requirements. Returns should be addressed to:

    KATHRIN HEUBECK Studio
    Corneliusstr. 12
    80469 München
    Germany

Should you intend to make a return, please contact us via email as soon as possible. Personalized products are not eligible for returns and exchanges.

PRIVACY, CONFIDENTIALITY AND SECURITY
All data privacy rights will be respected on this website. We collect only the information necessary for us to complete your order. We will not pass this information on to others.

CONTENT
The content of this website including - but not limited to - design, graphics, photographs, logos and texts are owned by kathrinheubeck.com. Publication, duplication, distribution, and imitation are only permissible with written approval from our side.

DESIGN AND COLOR
KATHRINHEUBECK reserves the right to make minor design changes without notice. As every item is handmade, some items may vary slightly from listed information. While every effort is made to ensure the accuracy of color reproduction, color may vary depending on the settings of your monitor, software, or printer.

LEATHER CARE
Please do not use any leather care products on your bag. In case you spilled something on your bag, use a soft damp cloth. The leather will develop a natural patina over time.

LEATHER SAMPLES
Leather samples are available upon request. Click here. Due to the nature of leather and the leather tanning and dying process, the color and texture of a bag may vary slightly from those of a leather sample.