cancellations / returns

All products offered on this website can be returned within 14 days of receipt of the shipment. We will be happy to make a replacement or reimburse the value of the returned goods provided that the following conditions are met:

• The item(s) are in “as received” condition: new, unaltered, unused, and in the original packaging.
• The return shipment is accompanied by the original invoice or delivery note.
• The item(s) were purchased through kathrinheubeck.com. Items purchased through our retail partners are not eligible for return, refund or exchange through kathrinheubeck.com.
• Shipments are fully insured and all shipping charges are prepaid. We will not accept any packages that don’t meet these requirements. Returns should be addressed to:
  
  KATHRIN HEUBECK Studio
  Kolumbusstr. 22 / Laden rechts
  81543 München
  Germany

Should you intend to make a return, please contact us at studio(at)kathrinheubeck.com as soon as possible. Personalized products are not eligible for returns and exchanges.

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Instructions for cancellation & Cancellation form
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Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

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A. Instructions for cancellation
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Right to cancel
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (KATHRIN HEUBECK Studio, Kolumbusstr. 22, 81543 München, Germany, Tel.: +49.172.1522.322, E-Mail: mail@kathrinheubeck.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

Exclusion and/or premature expiration of the right to cancel
The right to cancel is excluded for contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.

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B. Cancellation form
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If you wish to cancel this contract, please complete and submit this form.

KATHRIN HEUBECK Studio
Kolumbusstr. 22
81543 München
Deutschland

E-Mail: mail@kathrinheubeck.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only if this form is notified on paper)
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Date
(*) Delete as appropriate